Welcome to ALJCO!

(310) 524-0011

(800) 255-2522

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Purchase Options

Q: What happens when I order a “REPAIR” from the website?

A:  Upon check-out, you will be prompted to enter your billing and shipping information along with a credit card for payment processing. When your order is completed, ALJ will email you a confirmation letter and a UPS ground shipping label to send the items to our facility for repair.* Once ALJ receives your boards for repair, we will process your order within 2-5 business days and will return the items via the shipping method that you selected on checkout. Any SCRAP items will be issued a refund less a testing charge, or we will contact you to offer a replacement, if available. Voluntary cancellation of a repair order for any reason after 24 hours will result in a $5.00 non-refundable fee to cover paperwork and the generation of the prepaid shipping label. 

* ALJ does not provide complimentary shipping labels on international orders. Orders outside the 48 states will be assessed an additional surcharge payable upon completion of order. UPS shipping labels are normally sent within 24 hours of sucessful checkout. 

Q: What happens when I order “REPAIR + TRADE-IN” from the website?

A: ALJ will ship you a refurbished board along with a return label* to send the old unit(s) back. The shipping rate you select at checkout is the rate we will ship the boards to you. We will refund the deposit once we receive the old board(s) back. Credit will not be issued for unrepairable or SCRAP units. Please note that there may be a short lead time for some parts, you will be notified of any lead time that exceeds 2 business days.

* ALJ does not provide complimentary shipping labels on international orders. Orders outside the 48 states will be assessed an additional surcharge payable upon completion of order.

Q: What happens when I order a “BUY REFURBISHED” or “BUY NEW” from the website?

A:  Upon checkout, we will ship the items you purchased to the address you indicated in the order. If REFURBISHED, you will receive a refurbished unit, if NEW then you will receive a brand new unit. Please note that there may be a short lead time on some parts, you will be notified right away of any lead times that exceed 2 business days.

Q: What happens when I place an order of combined “REPAIR” and “NEW/REFURBISHED” items from the website?

A: ALJ will ship the “NEW/REFURBISHED” items to you upon checkout, and will email you a confirmation letter and a UPS ground label to send the items to our facility for repair.